Shinkansen Tour Direct
Boarding Guide

Please allow yourself enough time to pick up your Shinkansen tickets on the day of boarding.

The period for pick up tickets at ticket vending machines has been changed
from "1 month before boarding date" to "7 days before boarding date".

You will need to issue the pick-up code and the comformation code to pick up your tickets for each train.
*Above may not be available from 11:30 pm to 5:30 am the following day (JST) due to system maintenance.

How to issue Pick-up code

【STEP1】

•Access the websitethe website.
•Enter your telephone number, E-mail address and Contract No..
•Click "NEXT" button.

【STEP2】

•Click "Details" to comfirm your booking details and issue the pick-up code.

【STEP3】

•Click "Issue Pick-up code".
*You will need to issue the pick-up code and the comformation code for each train.

【STEP4】

•The pick-up code("QR code" or "16 alphanumeric characters") and the confirmation code (6 digits) will be issued.
•Please print your pick-up code or save the screen by taking a screenshot (Keep your pick-up code safe).