Shinkansen Tour Direct
Boarding Guide

Please allow yourself enough time to pick up your Shinkansen tickets on the day of boarding.

The period for pick up tickets at ticket vending machines has been changed
from "1 month before boarding date" to "7 days before boarding date".

What you will need to pick up tickets

You will need Pick-up code("QR code" or "16 alphanumeric characters") and Confirmation code (6 digits) to pick up your tickets.
Please print your pick-up code or save the screen by taking a screenshot (Keep your pick-up code safe).
*You will need to issue the pick-up code and the comformation code for each train.
*Tickets can be picked up from the day of reservation until the day of boarding.
» How to issue pick-up code

SAMPLE

*QR code is a registered trademark of DENSO WAVE Incorporated.

Ticket vending machine

Look for ticket vending machine near Tokaido Shinkansen ticket gates at your departure stations.
» Pick up locations at each Shinkansen station

*Screen may differ depending on the station and device.

Picking up tickets at ticket vending machines

【STEP1】

Select "Pick up JR TOKAI TOURS tour ticket".
*Screen may differ depending on the station and device.

【STEP2】

Scan your "Pick-up code(QR code)" with QR code reader.
When "QR code" cannot be read, enter the "Pick-up code(16 alphanumeric characters)".
» How to issue pick-up code

【STEP3】

Enter the Confirmation code (6 digits) and tap "Confirm" button.

【STEP4】

Once you have confirmed the details, tap the "Print" button.

【STEP5】

Tickets will be issued.
Tickets cannot be reissued, so please be careful not to lose them.

Pick up tickets at JR Tokai Tours branch office

The tickets can also be picked up from the ticket counters at JR Tokai Tours branch office in your Shinkansen departure stations.
*The tickets cannot be picked up at JR Tickets office.
*The tickets are only available during bussiness hours at JR Tokai Tours branch office.
Show your pick-up code(16 alphanumeric characters) to the office staff.