|Scope of Service||International and Domestic Travel|
|Registration Number||Registered Travel Agency No. 957 approved by the Commissioner of the Japan Tourism Agency|
|Date of Registration||March 19, 1990|
|Valid until||March 18, 2014|
|Name||JR Tokai Tours, Inc|
|JR Tokai Tours Travel Mail Order Center (Mail Order Department)
* The "The Shinkansen Tour-Direct Desk", the Platto Travel Call Center, e-Platnet Desk and 50+ Tour Desk , have been set up at the Travel Mail Order Center.
Address: 5th Floor, Sanei Bldg, 1-5-8 Kyobashi, Chuo-ku, Tokyo
Business days: 7 days a week (Excluding Year end and New Year holidays)
Business hours: 10:00 - 18:00
* We will respond to your e-mails during business hours. Also, please note that we are not accepting tour applications via e-mail.
General Travel Services Manager: Miyuki Shimazu
* The General Travel Services Manager is the person responsible for business conducted at the office taking care of your travel. If you have further questions regarding the explanation you receive from the person in charge of your travel about the travel contract , please do not hesitate to contact the General Travel Services Manager.
|Name of the office||
|Terms and Conditions for Travel Service||Section of the Agent-organized Tours Contract
Section of the Customized Tours Contract
Attachment: Special Compensation Regulations
Section of the Arranged Tours Contract
Section of the Travel Procedure Agency Contract
Section of the Travel Consultation Contract
|Travel Criteria Document||Please refer here.|
|Personal Information Protection Policy||Please refer to the Personal Information Protection Policy.|
|Customer Service Center||Company Head Office Customer Service Office
(10:00 - 18:00, except Saturdays, Sundays, Holidays, Compensatory holidays and Year end & New year holidays)(10:00 - 18:00, except Saturdays, Sundays, Holidays, Compensatory holidays and Year end & New year holidays)
E-mail: Please refer here.
|For all other inquiries||Questions after application
Questions about problems with the website
Questions regarding Personal Information Protection
Questions about posting links on the website
Other Questions, Suggestions & Comments
|Affiliated Association of Travel Agents||Member of the Travel Agency Fair Trade Council, Member of the JATA Compensation Security Bonds System|