Features of “Shinkansen Tour Direct”

★You can reserve your bullet train and hotel at one time on the website by 22:00 of the day before departure!

★Make your trip between Tokyo, Shinagawa, Shin-Yokohama and Kyoto, Shin-Osaka, Nagoya.

★Apply and make your credit card payment on the website.

★The documents required for your travel will be delivered to you by e-mail.

★Pick up the Shinkansen tickets at the ticket vending machines or our branch office in the departure stations. (Tickets can be picked up from the day of reservation until the day of boarding.)

Reservation can be made between 5:30 to 23:30 (You can search & browse travel packages 24 hours a day).

Points to Note

・Reservation procedures all use Japan Standard Time.

・Reservations can be made until 22:00 on the day prior to your day of departure.

・The package tours will be open for sale from 11:00 on the day one month prior to the day of your return (day of boarding Shinkansen for return) regardless of the departure date.

・Reservations can be made between 5:30 to 23:30. However, please complete the procedure up to STEP 6 (Conclusion) including reservation and payment by 23:30 (You can search & browse package tours 24 hours a day).

・The displayed travel charge will vary depending on the train or facilities to be used. The travel charge will be displayed after selecting the train or facilities.

・Travel charges are subject to change with availability.

Application Flow

STEP 1 (Tour selection)

When the necessary details are entered in the search column, the desired tours are displayed

Please select the train (seating arrangement) of your choice.

Next, please click the "Select" button of the desired tour from the tour list.

STEP 2 (Confirm selection)

Please verify the details of the selected tour.

STEP 3 (Confirm terms & conditions)* This is equivalent to the pamphlet and travel criteria document.

The tour criteria are described here. Please read the contents of the Terms & Conditions thoroughly.

STEP 4(Application)

Please enter applicant information (Name, Address, Telephone No., Information of the persons traveling, E-mail address, the preferred branch office for collecting the JR boarding tickets).

STEP 5 (Application Confirmation(Payment))

The details of the selected tour and the application information entered by you are displayed. Please re-confirm the details and then enter the Credit card information for payments.

Please confirm after thoroughly reading the four items to be confirmed. You will not be able to proceed to the next screen unless the confirmation check boxes for all the four items are checked.

If everything is in order, please apply by clicking "Submit" button.

STEP 6 (Conclusion)

With the display of this screen, the travel contract is concluded.

Arrangement for your desired train and hotel as well as payments via credit card has been completed.

When this screen is displayed, simultaneously an "Itinerary e-mail" will be sent to your e-mail address.

* If the "Itinerary e-mail" is not delivered, it could be due to an error in entering the e-mail address, system failure or rejection of the e-mail by the customer's security software. Please inquire immediately at the "The Shinkansen Tour-Direct Desk".

The "Itinerary e-mail" is not just your itinerary (schedule), but includes all the arrangement details or dos and don'ts during your travel. Please carry a print-out of this during your travel.

* You need to pick up your Shinkansen tickets. Please refer below for details.

Pick up the Shinkansen tickest

- Reserved tickets can be picked up from only specific ticket vending machines near Tokaido Shinkansen ticket gates at your departure stations.

- The tickets can also be picked up from the ticket counters at JR Tokai Tours branch office.

- To pick up your tickets, you will need the pick-up code and the confirmation code (6 digits). Please print your pick-up code or save the screen by taking a screenshot (Keep your pick-up code safe).

- Please allow yourself enough time to pick up your Shinkansen tickets on the day of boarding.

Lodging

Please mention your name at the front desk when you check-in(No voucher for lodging).

Cancellation

Reservations cannot be changed (including partially changes). In this case, you have to cancel the tour and book a new tour.
Cancellation charges will be applied 21 days before the start of your tour.

Cancellations are accepted 24 hours via the "Your booking / Cancellation" on the website. Also, cancellations are accepted via phone at the "The Shinkansen Tour-Direct Desk" during business hours (10:00 to 19:00).

Contact Information

4th Floor, Sanei Bldg., 1-5-8 Kyobashi, Chuo-ku, Tokyo 〒104-0031

JR Tokai Tours, Inc.

"The Shinkansen Tour-Direct Desk"

TEL: 03-3865-5385

Business days: 7 days a week (Excluding Year end and New Year holidays)

Business hours: 10:00 - 19:00

General Travel Services Manager: Miyuki Shimazu