Features of this website

The entire process from searching for travel packages to reservations and payments can be completed on this website.

As the seat availability in the required trains and availability of rooms in the hotels are displayed in real time, you can make reservations quickly and easily.

Reservations can be made up to 22:00 on the day prior to your day of departure. Get a good deal on last minute reservations as well.

Reserved tickets can only be picked up from specific ticket vending machines near Tokaido Shinkansen ticket gates at your departure stations.
The tickets can also be picked up from the ticket counters at JR Tokai Tours branch office in your Shinkansen departure stations.
*The tickets cannot be picked up at JR Tickets office.
*The tickets are only available during bussiness hours at JR Tokai Tours branch office.

The documents required for your travel will be delivered to you by e-mail.

Reservation can be made between 5:30 to 23:30 (You can search & browse travel packages 24 hours a day).

* However, the timings for reservation on the application start date and application end date are as follows.


<Application start date> Reservations may be made from 11:00 onwards on the day one month prior to the day of your return journey (day of boarding the Shinkansen for the return trip) regardless of whether it is your day of departure.

<Application end date> Till 22:00 on the day prior to your date of departure * However, you need to complete the procedure up to STEP 6 (Conclusion) by 22:00.

Points to Note

Reservations as well as payments are completed on this website.

Please read about the application flow mentioned below before applying.

The JR Boarding Tickets can be used for zones between the Shinkansen departure and arrival stations. It cannot be used for travel on the conventional lines such as within Tokyo or within the Kyoto and Osaka city zones. Please make arrangements in advance for a separate boarding ticket for traveling from your residence to your Shinkansen departure station and for the zones that you will board after the arrival station.

There is a restriction on the ticket gates to be used for boarding and getting off of the Shinkansen. For details, please refer here.

Application Flow

STEP 1 (Tour selection)

When the necessary details are entered in the search column, the desired tours are displayed

Please select the train (seating arrangement) of your choice.

Next, please click the "Select" button of the desired tour from the tour list.

STEP 2 (Confirm selection)

Please verify the details of the selected tour.

STEP 3 (Confirm terms & conditions)* This is equivalent to the pamphlet and travel criteria document.

The tour criteria are described here. Please read the contents of the Terms & Conditions thoroughly.

STEP 4(Application)

Please enter applicant information (Name, Address, Telephone No., Information of the persons traveling, E-mail address).

STEP 5 (Application Confirmation(Payment))

The details of the selected tour and the application information entered by you are displayed. Please re-confirm the details and then enter the Credit card information for payments.

Please confirm after thoroughly reading the four items to be confirmed. You will not be able to proceed to the next screen unless the confirmation check boxes for all the four items are checked.

If everything is in order, please apply by clicking "Submit" button.

STEP 6 (Conclusion)

With the display of this screen, the travel contract is concluded.

Arrangement for your desired train and hotel as well as payments via credit card has been completed.

When this screen is displayed, simultaneously a "Itinerary e-mail" will be sent to your e-mail address.

* If the "Itinerary e-mail" is not delivered, it could be due to an error in entering the e-mail address, system failure or rejection of the e-mail by the customer's security software. Please inquire immediately at the "The Shinkansen Tour-Direct Desk".

The "Itinerary e-mail" is not just your itinerary (schedule), but includes all the arrangement details or dos and don'ts during your travel. Please carry a print-out of this during your travel.

* You need to collect your JR boarding tickets. Please refer below for details.

Collecting the JR Boarding Ticket

Please allow yourself enough time to pick up your Shinkansen tickets on the day of boarding.
Reserved tickets can only be picked up from specific ticket vending machines near Tokaido Shinkansen ticket gates at your departure stations.
The tickets can also be picked up from the ticket counters at JR Tokai Tours branch office in your Shinkansen departure stations.
*The tickets cannot be picked up at JR Tickets office.
*The tickets are only available during bussiness hours at JR Tokai Tours branch office.
For more information, click here.

Lodging

There are no coupon tickets for the lodging facilities. Please mention your name at the front desk when you check-in.

Cancellation of Contract

The travel details cannot be changed. Your reservation will first be canceled and you will have a make a fresh reservation. In such cases, please note that a fixed cancellation fee may be charged.

Cancellations are accepted 24 hours via the "Your booking / Cancellation" on the website. Also, cancellations are accepted via phone at the "The Shinkansen Tour-Direct Desk" during business hours (10:00 to 18:00).

Management Office

4th Floor, Sanei Bldg, 1-5-8 Kyobashi, Chuo-ku, Tokyo 〒104-0031

JR Tokai Tours, Inc.

"The Shinkansen Tour-Direct Desk"

TEL: 03-3865-5385

Business days: 7 days a week (Excluding Year end and New Year holidays)

Business hours: 10:00 - 18:00

General Travel Services Manager: Mikiko Uchida